PULSIQ FAQ
QUESTIONS? WE'VE GOT ANSWERS.
The things you're probably wondering before you hit “Buy”.
PulsiQ is a Kenyan concept store for interesting tech, accessories and lifestyle finds.
We don't aim to stock everything. We curate things we think are useful, good-looking, clever or simply worth discovering.
Basically: less ordinary, more PulsiQ.
Yes. PulsiQ is built for the Kenyan market, and our listed products are intended for delivery within Kenya.
Some products may have limited stock, so if something catches your eye, don't sleep on it.
We aim to source products from reliable suppliers and provide accurate information about what we sell.
Where a product is used, refurbished, open-box or EX UK, its condition will be indicated clearly.
If you ever have doubts about a product, ask us before purchasing.
Absolutely.
If you're wondering:
“Will this work with my phone?”
“Is this the right charger?”
“Does this watch actually do that?”
“Which one should I get?”
Talk to us.
WhatsApp is usually the quickest way to reach us.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
Simple:
1. Find something you like
2. Add it to your cart
3. Enter your details
4. Choose delivery
5. Pay
6. We get it moving
Potentially, depending on the reason for the return and the product involved.
If you receive an incorrect, damaged or defective product, contact us as soon as possible.
Please contact PulsiQ before sending anything back.
What if I receive the wrong product?
That's on us.
Contact us immediately with your order number and relevant photos/details, and we'll work with you to resolve the issue.
What if my product arrives damaged?
Contact us as soon as possible.
Take clear photographs of:
- The product
- Packaging
- Any visible damage
This helps us assess what happened and determine the appropriate solution.
Can I return something because I changed my mind?
Returns and exchanges depend on the product and circumstances.
Some products may have specific return restrictions, particularly items affected by hygiene, activation, software, consumables or other product-specific considerations.
See our Returns Policy before purchasing if you're unsure.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We collect and use customer information needed to process orders, arrange delivery, provide support and operate the website.
We don't sell your personal information simply because you shop with us.
For the full details, see our Privacy Policy.
It depends on the individual listing.
A product advertised as EX UK, used, refurbished or open-box will be identified accordingly.
We believe customers should know exactly what they're buying.
Delivery times depend on your location, product availability and the courier being used.
Estimated delivery information will be provided during checkout or when your order is confirmed.
Delivery charges depend on your destination and delivery method.
Your applicable delivery fee will be shown before you complete payment.
If PulsiQ offers a pickup option at the time of your order, the available pickup location and instructions will be displayed.
Don't assume there's a secret PulsiQ warehouse hiding somewhere.
