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YOUR DATA IS YOURS.

We need some information to get your order from our website to your door.

We don't believe that means we should treat your information casually.

WHAT WE COLLECT

Depending on how you interact with PulsiQ, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Order details
  • Payment-related transaction information
  • Customer support communications
  • Website/device information where applicable

We only want to collect information that is reasonably necessary for the purposes for which it is obtained.

WHY WE USE YOUR INFORMATION

We may use your information to:

Process orders

We need your name, phone number and delivery details to get your purchase to you.

Provide customer support

So when you ask, “Where's my order?”, we know which order you're talking about.

Process payments

Payment information may be processed through our payment providers.

Improve PulsiQ

We may use appropriate information to understand how customers use our website and improve our products and services.

Send marketing

Where applicable, we may send you offers, new arrivals and other marketing communications in accordance with applicable law.

You should have a straightforward way to opt out of marketing communications. Kenyan data-protection guidance specifically recognizes simplified opt-out mechanisms for direct marketing.

WHO MAY RECEIVE YOUR INFORMATION?

Where necessary, information may be shared with trusted service providers involved in operating PulsiQ, such as:

  • Payment providers
  • Delivery/courier partners
  • Website/technology providers
  • Customer-support providers

We do not sell your personal information simply because you gave it to us.

YOUR RIGHTS

Subject to applicable law, you may have rights concerning your personal information, including rights to:

  • Know how your information is being used
  • Access your personal information
  • Request correction
  • Object to certain processing
  • Request deletion where applicable
  • Restrict certain processing where applicable

The ODPC identifies these among data-subject rights under Kenya's data-protection framework.

CONTACT US ABOUT PRIVACY

For privacy-related questions or requests:

Email: hello@pulsiq.co.ke

Subject: Privacy Request

We will handle requests in accordance with applicable law.

Last updated: 10/09/2026